Thank you for supporting independent art.
Every order is carefully prepared and packaged by hand from my Birmingham home studio. Whether you’ve purchased an original artwork, a print or a small gift, I take great care to ensure it arrives safely and in excellent condition.
Processing Times
Most orders are dispatched within the following timescales:
| Product | Dispatch Time |
|---|---|
| Greeting Cards & Small Gifts | 1–3 working days |
| Fine Art Prints | 3–5 working days |
| Original Artwork | 3–7 working days |
| Commissioned Artwork | As agreed during the commission process |
Please note that dispatch times may occasionally be slightly longer during exhibitions, events or particularly busy periods. If this happens, I will keep you informed.
UK Delivery
Orders are shipped using Royal Mail or another trusted courier, depending on the size, value and destination of your purchase.
Where available, tracking information will be sent by email once your order has been dispatched.
Delivery times are estimates provided by the delivery service and cannot be guaranteed.
Packaging
Every order is packaged with care to help ensure it arrives in perfect condition.
Original artworks are protected using archival tissue paper and sturdy packaging suitable for safe transit.
Where possible, I aim to use recyclable or responsibly sourced packaging materials.
Original Artwork
Original artworks are signed by the artist.
Where stated in the product description, a Certificate of Authenticity will also be included.
Digital Downloads
Digital products are delivered electronically.
No physical item will be posted.
Download instructions will be provided after your purchase has been completed.
International Delivery
At present, I primarily ship within the United Kingdom.
If you are located outside the UK and are interested in purchasing an artwork, please get in touch before placing your order. I’ll be happy to discuss the available delivery options and provide a shipping quotation where possible.
Please note that any customs duties, import taxes or additional charges applied by your country are the responsibility of the customer.
Damaged or Lost Orders
I take great care when packaging every order, but if your parcel arrives damaged or appears to have been lost in transit, please contact me as soon as possible.
If your order has arrived damaged, please contact me within 48 hours of delivery and include:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging
This information helps me resolve the issue quickly and, where necessary, make a claim with the delivery service.
Incorrect Orders
If you believe you have received the wrong item, please get in touch as soon as possible.
I will work with you to resolve the issue promptly.
Collection
Collection may be available for selected original artworks by prior arrangement.
If you would prefer to collect your artwork, please contact me before placing your order.
Questions?
If you have any questions about delivery before placing an order, please don’t hesitate to get in touch.
You can contact me at support[at]sandrya.art or via the contact form on this website.