Last Updated: 28.07.26
Thank you for visiting my website. Your privacy is important to me, and I am committed to protecting your personal information.
This Privacy Policy explains what information I collect, how I use it, how it is stored, and your rights under UK data protection law.
Throughout this policy, “I”, “me” and “my” refer to Sandrya.
1. Who I Am
This website is owned and operated by Sandrya, an independent artist based in Birmingham, United Kingdom.
If you have any questions about this Privacy Policy or how your information is handled, please contact me at:
Email: support(at)sandrya.art
2. Information I Collect
Depending on how you use my website, I may collect the following information.
Information You Provide
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number (if provided)
- Information you submit through my contact form
- Information you provide when enquiring about commissions or workshops
Information Collected Automatically
When you browse my website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Approximate location based on your IP address
This information helps improve the performance, security and usability of my website.
3. How I Use Your Information
Your personal information may be used to:
- Process and fulfil your orders
- Deliver purchased products
- Process secure payments
- Respond to enquiries
- Provide customer support
- Manage customer accounts
- Communicate about your order
- Improve my website and services
- Analyse website traffic and visitor behaviour
- Detect fraud and maintain website security
- Comply with legal and accounting obligations
I will never sell your personal information to third parties.
4. Legal Basis for Processing
Under UK data protection law, I process your personal information only where I have a lawful basis to do so. This may include:
- Performance of a contract – to process and deliver your orders.
- Legitimate interests – to improve my website, prevent fraud and provide customer support.
- Legal obligation – to comply with tax, accounting and other legal requirements.
- Consent – where required, for example when you accept non-essential cookies or choose to receive marketing communications.
5. Payments
Payments made through this website are processed securely by trusted third-party payment providers, such as Stripe, WooPayments and/or PayPal.
These providers process your payment information securely in accordance with their own privacy policies.
I do not receive or store your payment card details.
6. Customer Accounts
If you create an account on this website, your personal information will be stored securely so that you can:
- View previous orders
- Manage delivery addresses
- Track your purchases
- Speed up future purchases
You may request deletion of your account at any time unless I am legally required to retain certain records.
7. Contact Forms
If you contact me through a contact form, I will use the information you provide solely to respond to your enquiry.
I will not add you to a mailing list or send marketing emails unless you have specifically requested this.
8. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google.
Google Analytics helps me understand how visitors use my website so that I can improve its content, performance and user experience.
Google Analytics may collect information including:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate geographic location
- How visitors found the website
Google Analytics uses cookies to collect this information.
Where required by law, Google Analytics will only be activated after you have given your consent through the website’s cookie banner.
You can learn more about how Google processes information by visiting:
https://policies.google.com/privacy
You can also opt out of Google Analytics by installing Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout
9. Cookies
This website uses cookies to improve your browsing experience.
Cookies help the website:
- Remember items in your shopping basket
- Keep you logged into your account
- Improve website functionality
- Analyse visitor behaviour
- Maintain website security
Some cookies are essential for the website to function correctly.
Others, such as analytics cookies, are only used with your consent.
For more information, please see my Cookie Policy.
10. How Long I Keep Your Information
I only keep personal information for as long as necessary.
For example:
- Customer orders may be retained for accounting and tax purposes.
- Customer account information is retained while your account remains active.
- Contact enquiries may be retained to provide ongoing customer support.
- Analytics information is retained in accordance with Google Analytics settings.
Where legal obligations require longer retention, your information will only be kept for the required period.
11. Sharing Your Information
Your personal information may be shared only where necessary with trusted third-party service providers, including:
- Payment providers
- Delivery companies
- Website hosting providers
- Website maintenance providers
- Google Analytics
- Other service providers required to operate this website
These organisations only receive the information necessary to provide their services.
I never sell or rent your personal information.
12. International Data Transfers
Some third-party service providers, including Google, may process your information outside the United Kingdom.
Where this happens, appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
13. Website Security
Reasonable technical and organisational measures are in place to help protect your personal information against unauthorised access, loss, misuse or alteration.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
14. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information I hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Request restriction of processing.
- Object to certain types of processing.
- Request a copy of your information in a portable format.
- Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact me using the email address provided above.
15. Complaints
If you have concerns about how your personal information has been handled, I hope you will contact me first so that I have the opportunity to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
16. Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in legal requirements or how my website operates.
The most recent version will always be published on this page.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please feel free to get in touch.
Sandrya
Birmingham, United Kingdom
Email: support(at)sandrya.art